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What our customers say

Feedback from pet owners who have used our services

If you are a pet transport customer and would like to share your experience on this page, please contact us.

I cannot rate this company high enough. I was Irish living in Canada and I wanted to get my two doggies transported home. From the moment I made contact they made the process easy and stress free. I was told exactly what paper work was required, and they helped with everything along the way.. I just dropped my doggies off and they handled everything from there. I got constant updates and calls to let me know they were doing ok and where they were located and what they were upto. It really put me at ease. I couldn't say enough good things about this company, thanks for all your help...

Teresa Murphy
2 March 2017

We had our Bichon Frise flown to Faro Portugal and as it was our first time and did not know what to expect, I must say that Siobhan made us feel at ease, our precious doggie arrived in good spirits, I cannot recommend these people enough here, they are excellent and would highly recommend them.

Ann Walton
31 March 2017

We had our jack Russell taken from Dublin to Toronto yesterday with absolute ease. The team are absolutely amazing at what they do, wallop arrived as if she had just been on a car journey. I could not recommend these guys enough. Thank you for everything you did!

Aoife Conaill
6 January 2017

Our dog lexi arrived on Friday in Vancouver from dublin. Pets on Board done an amazing job from start to finish. We cannot recommend them highly enough. They took any stress out of flying her over. We were nervous for her flying but when we got her she seemed really happy and was well looked after. Thank you for delivering our baby safe and sound. Pamela and Niall

Pamela N Riain
29 August 2016

Chris from Pets on Board was very helpful and professional. They organised airport-to-door transportation of our quite a large dog (approx. 27 kg) from Samara, Russia, to Maynooth, Ireland. Important to note that there are no direct flights from Samara to Dublin, and also you cannot ship the dog abroad from Samara at all, so they effectively did the whole logistics chain Samara-Moscow-Frankfurt-Dublin-Maynooth, including all the paperwork and inspections. The dog was in good shape and arrived to my front door a couple of hours after the flight landed in Dublin. Really impressed with the quality of service.

Demid Tishin
10 May 2016

Our little bichon Indie was picked up by Pets on Board in Dublin when she arrived from Perth yesterday. They were absolutely fantastic, they were so efficient and had her checked by the vet as soon as she arrived and we had Indie on the way home in no time. You could tell that the guys loved animals and completely understood how anxious we were putting Indie on such a big journey. We would definitely recommend Pets on Board to anyone flying their dog overseas, they are excellent. Indie is now happily settling into country life In Ireland!!

Dee Healy
6 May 2016

5 Star. Excellent Service! Excellent Staff! I highly recommend Pets on Board/ EFL. Moving 13 pets from Malaysia to Ireland can be a logistical nightmare, however thanks to the EFL staff, we are all safely in our new home in Leitrim. Not only were the staff extremely professional, knowledgeable and efficient at sorting everything out on their side in Dublin, but also managed to sort out issues that cropped up in Malaysia. Many thanks to the team for their wonderful service and taking care of our furkids.

Dr. TJ Moore
19 December 2014

Pet Transportation from EFLHello, Just want to say thank you very much for all of your help over the last couple of months.You handled the export of Rufus superbly and answered all my questions and kept us right for everything. Rufus arrived in Venice yesterday evening,clean and full of beans.His new family were there to greet him and are absolutely thrilled to have him there finally after all the photos and messages going backwards and forwards. I would not hesitate to recommend you to anybody looking for an export service,yous have been superb. My client and Myself are very impressed by how smoothly the whole movement went and you are a credit to your company. I look forward to working with you again. Attached is a photo of him arriving in Venice Yesterday. Best Wishes,
Steve


Steve
09 May 2014

"As a dog breeder I have experience in importing and exporting dogs. Fortunately I use EFL International as my transport agent. This company is very experienced & competent and its paramount concern is for the welfare of the animals it transports, but it also recognises the anxiety felt by the owners. To this end the owners are informed of all the necessary regulations and restrictions involved in air travel, the possible airline schedules and delays that may occur. The owners are kept abreast of the progress of their animal's flight and when it lands informs them when the animal is safely collected at its destination. This gives great comfort to people, as I well know. EFL personnel are most helpful, knowledgeable, and a pleasure to do business with, and obviously take much pride and satisfaction in their successful work."

Ann Miller
14 December 2012

"Thank you to all at EFL for all of your help with the transportation of my dog. I have been kept informed on his progress during his flight and am very pleased to hear that he is doing well. I would highly recommend this company to any one who wants to transport their animal to another country. Thanks again!"

Robert
6 December 2012

"We had an excellent experience with your company. You were extremely communicative, keeping us well informed throughout the whole process. Hendrix was well taken care of and is happy and healthy back home Ireland. I would highly recommend you services to anyone one bringing their pet to America or Ireland. Really liked that you had a vet present in Ireland removing the need of Hendrix going to quarantine overnight. Thanks again."

Gerry
4 December 2012

Pet Transportation from EFL"It's as if she flies every day"

Jansi
21 December 2011

Pet Transportation from EFL"Thanks for keeping me updated about Mika the whole way..."

Peri Burnside
21 October 2011

Pet Transportation from EFL"Snoopy and Liffey arrived in this morning. they're in great condition now! I miss them already, looking forward to see them. Many thanks to EFL for all your kindness and quick process. Your service was fantastic!! I highly recommend EFL to everyone who are looking for animal freight. Do not hesitate to choose EFL. Thanks a million!! :)"

HyeYoon Han
23 September 2011

"Hiya Chris, Stella Arrived safe and sound. Thanks a million :) Thanks again for everything :) Kids couldn't believe she was sitting on their beds this morning."

Debs

"I want to take this opportunity to thank you from the bottom of my heart for all the help and care you gave to Rosie. You made sure that Rosie that Rosie travelled hassle free. You went beyond the call of duty as far as im concerned as its the small things that coun. I was so lonely after her as i brought her into this world and it was much harder than i thought to actually part with her. I was so glad when she arrived and she was bursting with energy after her long sleep. She has made a little girl very happy as Rosie was not able to travel from the North Pole as the weather had taken a turn for the worst, so Santa and Mrs Claus had to hold onto her and had to charter another flight to Bermuda as the reindeers were absolutely exhausted after the Christmas run. I was glad to be a part of this Bermuda surprise and i could not have done it without U.E.F.L."

Teresa Veale